Refund Policy

This Refund Policy applies to purchases of paid export unlocks and other digital products sold through WaveMaster Pro. It is incorporated into the Terms of Service.

1. Refund Exceptions

Tidewater Studios may approve a refund in the following circumstances, subject to reasonable verification:

• Duplicate charge: You were charged more than once for the same intended paid export unlock.
• Technical non-delivery: Payment completed, but the Service did not deliver a usable download or same-browser recovery was not reasonably available.
• Accidental purchase: You purchased unintentionally and contacted us promptly before meaningful use or delivery, where applicable.
• Payment processor error: Stripe, PayPal, or another processor confirms a payment or authorization error.
• Other approved case: Tidewater Studios determines, in its discretion, that a refund is appropriate to resolve a support, delivery, or customer-service issue.

2. Non-Refundable Circumstances

Refunds may be denied where the download was successfully delivered and no technical failure occurred; where the issue relates to artistic preference, mix quality, source-material quality, device playback, streaming-platform approval, or subjective mastering results; where the customer lacked rights to use the audio; where local browser data was intentionally cleared after delivery; or where refund abuse, chargeback abuse, fraud, or violation of the Terms is suspected.

3. How to Request a Refund

To request a refund, use the Tidewater Studios contact page. Include:

• Payment processor used: Stripe, PayPal, Apple Pay, card, or other method.
• Transaction ID, checkout session ID, order ID, or receipt screenshot.
• Email address used for payment, if any.
• File name, device, browser, and a brief description of the issue.

4. Timing

Refund requests should be submitted within seven (7) days of purchase unless a longer period is required by applicable law or payment processor rules. Approved refunds are issued back to the original payment method when possible. Bank and processor posting times may vary.

5. Chargebacks and Disputes

Please contact us before filing a chargeback so we can investigate duplicate payments, delivery errors, or technical issues. Filing a chargeback may delay resolution and may result in suspension or refusal of future Service access where abuse or fraud is suspected.

6. No Waiver

Issuing a refund in one instance does not obligate Tidewater Studios to issue refunds in other cases and does not waive any rights under the Terms of Service.